Our Privacy and Data Protection Policy
Minard Cottage Inverness understands that customers care about the use and storage of their personal information and data. This document sets out our policy on how it will be used and how we protect your personal information.
How Is Data Collected?
The data collected is provided to me by you or an agent/representative acting on your behalf e.g. Airbnb, TripAdvisor. It is collected either when you complete forms on our website or our online booking system, send in an email, contact us by telephone or letter or it is provided in person.
What We Collect
The personal information collected includes the following:
Information required for completing a booking:
- The full name of the person making the booking
- The email address of the person making the booking
The following information can also be provided but is not mandatory:
- The telephone numbers of the person making the booking
- The address or location of the person making the booking
- Any additional information you wish to provide that you feel is pertinent to your stay (e.g. food or other allergies, number and details of people in party e.g. ages of children, special requirements, etc.)
- Minard Cottage Inverness does not hold your financial information other than details of the transaction which you the client make on transfer of payment.
Keeping Data Secure
Minard Cottage Inverness will take all reasonable technical and organisational precautions to store your information in a secure manner and prevent its loss or misuse.
As proprietor, we take legal obligations to protect your data very seriously.
Your data is stored on a secure database operated by Airbnb or TripAdvisor or in our personal email or text messages if you chose this method of communicating who is fully compliant with the GDPR data rules that apply.
We do not store personal data that is not strictly needed for the booking process nor will ever transfer any personal data to any other party if it is not part of the booking process. Once your visit is complete we do not store any information in emails or other messages e.g. text.
Using your Personal Information
The personal information provided to us will only be used in connection with the services we are providing to you and is intended to improve your experience.
We may use your personal information to:
- Process your booking and provide confirmation details
- Respond to any questions or comments via e-mail, telephone or post.
- Provide information that may be useful to you
- Request feedback about your stay with us, the booking experience and our website.
- Return any items that you may forget to take with you on check-out on your request
Disclosures and Data Storage
Minard Cottage Inverness will not store or process your personal information outside the United Kingdom. Other than this, we may disclose your personal data as required by law to any third parties. If you do provide feedback this may be used for marketing purposes, but we will not disclose any of your personal information.
Cookies and Similar Technologies
To help analyse how you navigate our website or Facebook page, and compile aggregate statistics about site usage and response rates, with assistance from third-party analytics service providers, collect certain information when you visit to Minard Cottage Inverness website or Facebook page. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page elements (e.g., links) that you click. Cookies, pixel tags, web beacons, clear GIFs or other similar tools are used on Minard Cotttage Inverness website, Facebook page or in email messages to assist in collecting and analyzing such information. Information is used to provide better, more relevant content on the site, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on the site.
If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that enable you to automatically decline many of these technologies or to be given the choice of declining or accepting them.
You may request any personal information held about you. Provision of such information will be subject to the supply of appropriate evidence of your identity (eg; a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)
You also have the right to request to delete and destroy your personal data. Subject to providing evidence of your identity (see above) to comply with a request to delete your data.
Third Party Websites
Minard Cottage Inverness website may contain links to other websites. Minard Cottage Inverness is not responsible for the privacy policies or practices of third party websites and you should exercise caution and look at the privacy statement applicable to the website in question.
Please advise us if the personal information which is held about you needs to be corrected or updated.